Privacy Policy – SentientSky Community

Effective date: 1st October, 2025

1. Introduction

This Privacy Policy explains how Mode Globale Ltd (“SentientSky”, “we”, “us”, “our”) collects, uses, stores and protects personal information when you access or use our website, community platform, courses, forums, VIP downloads, premium articles, and paid memberships (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Policy.

2. Who we are and how to contact us

Mode Globale Ltd is a company registered in the United Kingdom with its registered office at 401, Coventry Road, B10 0SP, Birmingham, UK.
For any privacy-related enquiries, please contact us at info@sentientsky.com.

3. Information we collect

We collect information that you provide directly to us, automatically through your use of the Services, and from third-party partners that help operate the platform.

Account and profile data – your name, username, email address, password and membership type.
Payment information – billing address and payment details processed securely by third-party payment providers (such as Stripe). We do not store or have access to full credit-card details.
Community interactions – posts, comments, messages, uploaded files, and other material you submit to the forums or courses.
Technical information – IP address, browser type, device identifiers, operating system, referring URLs and usage analytics collected through cookies or similar technologies.
Communication data – your messages to support, feedback forms, or email interactions with us.

4. How we use your information

We process personal information to operate, improve and secure our Services, including:

Creating and managing your account and membership access;
Providing courses, forums, downloads and premium content you subscribe to;
Processing payments and managing subscriptions;
Sending transactional communications such as receipts, renewal reminders and service updates;
Responding to support requests or enquiries;
Customising content, improving the user experience and analysing engagement trends;
Enforcing our Terms of Service and community rules;
Complying with legal obligations or responding to lawful requests from public authorities.

5. Legal basis for processing (UK GDPR)

We rely on the following legal bases for processing your personal data:

Contractual necessity – to deliver the Services you sign up for.
Legitimate interests – to operate and improve the platform, prevent misuse, and communicate relevant updates.
Consent – for optional marketing communications and analytics cookies, where required.
Legal obligation – to meet compliance, accounting and tax requirements.

6. Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, authenticate sessions, analyse usage and enhance performance. You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. How we share your information

We do not sell personal data. We share limited information with trusted service providers who help us operate the Services, under data-processing agreements that require them to safeguard your data. These include:

Payment processors (e.g. Stripe) for secure billing and transactions;
Cloud hosting and storage providers for secure platform operation;
Email and notification services for account communications;
Analytics and monitoring tools for performance and security.

We may also disclose information if required by law, regulation, or court order, or to protect the safety, rights, or property of Mode Globale Ltd, our users, or the public.

8. International data transfers

As part of operating the Services, data may be processed in or transferred to other countries outside the UK or European Economic Area where data-protection laws may differ. In such cases we ensure appropriate safeguards (for example, Standard Contractual Clauses) are in place to protect your data.

9. Data retention

We retain personal data only for as long as necessary to deliver the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
When data is no longer needed, we securely delete or anonymise it.

10. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit (HTTPS), access controls, and regular monitoring. However, no online system is entirely secure and we cannot guarantee absolute security of your data.

11. Your rights

Under the UK GDPR and applicable law, you have the following rights regarding your personal data:

Right to access – request a copy of your personal data we hold.
Right to rectification – correct incomplete or inaccurate data.
Right to erasure – request deletion of your data where legally permitted.
Right to restrict processing – in certain circumstances.
Right to data portability – obtain and reuse your data across different services.
Right to object – to certain processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at info@sentientsky.com.
We may need to verify your identity before fulfilling a request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

12. Marketing communications

If you opt in to receive newsletters or marketing updates, we will send information about new courses, community events, or features. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

13. Children’s privacy

The Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

14. Third-party links

The Services may contain links to external websites or resources. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before providing any personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated by posting a revised version on this page with an updated “effective date”. Continued use of the Services after the update constitutes your acceptance of the revised Policy.

16. Liability disclaimer

While we take appropriate measures to protect personal data, Mode Globale Ltd accepts no liability for any loss, damage or unauthorised access beyond what is required under applicable law. You use the Services and provide your information at your own risk.

17. Contact information

For any questions, requests or complaints regarding this Privacy Policy or our handling of personal data, please contact:

Mode Globale Ltd
401 Coventry Road, B10 0SP, Birmingham, United Kingdom
Email: info@sentientsky.com